Show error as follows:
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-1.jpg?v=1614320622)
The reason why that happens is because customer network environment can’t access Autel server, the DNS domain IP address is not allowing it to access autel server.
To fix this problem. You can do as follows:
Go to system settings:
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-2.jpg?v=1614320816)
Then do as follows:
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-3_7e5d9e58-e0f7-4895-9137-4721de192608.jpg?v=1614320905)
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-4.jpg?v=1614320950)
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-5.jpg?v=1614320971)
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-6.jpg?v=1614321004)
After that, you will see the device connect to the Autel update server normally and you can download the update normally now.
![How to Solve Network Issue](https://cdn.shopify.com/s/files/1/0395/5222/1343/files/How_to_Solve_Network_Issue-7.jpg?v=1614321027)