First, the item you received has quality problem.
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket from the Tickets center within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
Second, you are not satisfied with the item you buy at Auteldiag.co.uk.
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and the cost on logout the serial number of the items that has been activated), or exchange to another item you want. Customer need responsible for both shipping fee.
Third, you order a wrong item from us.
You can also return back the wrong item to get partial refund (minus the shipping cost and the customs tax), or exchange a right item, customer responsible for extra shipping cost.
Fourth, we send you the wrong item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.
How much will be my refund?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail. Usually the refund doesn't include the ship out and return shipping cost, 10% handling cost, and cost on logout the serial number of the items that has been activated.
Where you shall send back the package to?
We have warehouse in UK, Hongkong and Shenzhen. Items will sent from those 3 warehouse. No matter where the package was sent out to you. If you want to return it back, you can only send back to China warehouse. Other address are not acceptable.
At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.