Shipping Policy

Note:

Affected by the new COVID-19, logistics will be delayed. No matter which warehouse the orders are shipped from, the delivery time will be extended to 5 - 10 working days.

1. NO Import Duty, Easy Clearance Way:

1) Ship from UK Warehouse (Recently can just deliver to UK, cannot deliver to other EU countries )

Only Item title marked "Ship from UK" will ship from our UK warehouse!
Our UK warehouse only ship to the United Kingdom address.

Attention:

A: Because of COVID-19, deliver to UK local address, normally take about 2 - 5 working days. recently cannot deliver to other European country.
B. When we are out of stock in UK warehouse, usually we will ship the order from other warehouse, like chinese warehouse.
C. From January 1, 2021, the UK leaves the European Union. Transportation between the United Kingdom and other EU countries can cause taxation issues.

2). Ship from Czech (No Tax, recently it takes about 5 - 10 working days to different EU countries because of COVID-19. And cannot deliver to UK from Czech warehouse.)

Only Item title marked "Ship from Czech" will ship from our Czech warehouse!
There are no tax issues for shipping to EU countries as followings, and the delivery time varies according to distance.
Our Czech warehouse mainly ship to the following country:
Germany, France, Italy, Spain, Portugal, Netherlands, Ireland, LuxemBurg, Poland, Austria, Denmark, Hungary, Finland, Sweden, Switzerland

3). Shipment by Yanwen Express Service (No Tax Problem - Normally will take about 7-10 working days)
In order to help client who from EU countries avoid the high tax problem, we can send packages by Yanwen from shenzhen warehouse. it will take about 7-10 working days to arrive. but clients do not need to pay any extra payment for the import duty. Yanwen will help to make the customs clearancce for this. and we will help to afford all cost.

4). Normal Registered Airmail Post way (No Tax - Very Slow)
* Registered Airmail Includes Netherlands Post, China Post, USPS Post, Singapore Post, Hongkong Post, etc
* Order amount less than 150 USD, and package weight less than 2 KG will be sent by Registered airmail.
* But if you feel it is really slow, and want us to send by DHL, you can pay for the extra shipping for express service. finally we will send it by DHL.

2. Other Express Service

1) If the item you brought is no stock in our overseas warehouse. we will send packages from shenzhen China by DHL, Fedex, UPS, etc. (DHL will be the default delivery method)
2) Those express service will just take about 5 - 7 working days to arrive.
3) But to some eu countries, there might be customs duty problem. for this situation, we will always help to write low value on invoice to avoid high tax problem. So if you have any special rquest on this, you can email to inform us your suggestions. we will help to make it

3. Attention Please:
 
1). AutelDiag.co.uk is based in China, DHL packages would ship from Shenzhen or Hongkong.
* For our main market is European, Espeially UK, so our website domain is end as .co.uk
2). Products freight paid is the package freight ship to destination, not including TAX or VAT
3). Declare lower reduce tax not means no tax, we only declare lower help you clearance, customers should know the tax policy in their country, Check different country Tariff threshold.
4). Any questions during the delivery or clearance please need contact us immediately, we would try our best sort out and help you clearance. (Email to Sales@AutelDiag.co.uk)  
5). If address is remote area, Customer should pay the remote freight for DHL or we will ship package to you by Yanwen or Normal Post.
some countries DHL have DHL limite freight,those area customer need pay DHL limite freight then can use DHL shipping.
6). Because our oversea warehouse is just for dispatching, not for return or after-sale. we can only accept return the product to China. Click here to read Return Policy.

Enjoying shopping!

Sincerely Yours
AutelDiag.co.uk Team
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