Shipping Policy

1. Free Delivery, Easy Clearance Way:

1) Ship from UK Warehouse (Recently can just deliver to UK, cannot deliver to other EU countries )

Only Item title marked "Ship from UK" will ship from our UK warehouse!
Our UK warehouse only ship to the United Kingdom address.

Attention:

A: Delivering to UK local address, normally take about 2 - 4 working days. recently cannot deliver to other European country.
B. When we are out of stock in UK warehouse, usually we will ship the order from other warehouse, like Chinese warehouse.
C. From January 1, 2021, the UK leaves the European Union. Transportation between the United Kingdom and other EU countries can cause taxation issues.

2). Ship from Czech (It takes about 5 - 10 working days to different EU countries. And cannot deliver to UK from Czech warehouse.)

Only Item title marked "Ship from Czech" will ship from our Czech warehouse!
There are free shipping to EU countries as followings, and the delivery time varies according to distance.
Our Czech warehouse mainly ship to the following country:
Germany, France, Italy, Spain, Portugal, Netherlands, Ireland, LuxemBurg, Poland, Austria, Denmark, Hungary, Finland, Sweden, Switzerland

3). Shipment by Yanwen Express Service (Normally will take about 7-10 working days)
This Yanwen will take about 7-10 working days to arrive. From July 1st, 2021, there will be VAT for EU to pay.

4). Normal Registered Airmail Post way (Usually takes 14-30 business days)
* Registered Airmail Includes Netherlands Post, China Post, USPS Post, Singapore Post, Hongkong Post, etc
* Order amount less than 150 GBP, and package weight less than 2 KG will be sent by Registered airmail.
* But if you feel it is really slow, and want us to send by DHL, you can pay for the extra shipping for express service. finally we will send it by DHL.

2. Other Express Service

1) If the item you brought is no stock in our overseas warehouse. we will send packages from shenzhen China by DHL, Fedex, UPS, etc. (DHL will be the default delivery method)

3. Attention Please:
 
1). AutelDiag.co.uk is based in China, DHL packages would ship from China.
* For our main market is European, Espeially UK, so our website domain is end as .co.uk
2). Products freight paid is the package freight ship to destination, not including TAX or VAT
3). Any questions during the delivery or clearance please need contact us immediately, we would try our best sort out and help you clearance. (Email to Sales@AutelDiag.co.uk)  
4). If address is remote area, Customer should pay the remote freight for DHL or we will ship package to you by Yanwen or Normal Post.
some countries DHL have DHL limite freight,those area customer need pay DHL limite freight then can use DHL shipping.
5). Because our oversea warehouse is just for dispatching, not for return or after-sale. we can only accept return the product to China. Click here to read Return Policy.
7). These countries are prohibited for delivery: Iran, Sudan, Syria, North Korea, Cuba, Crimea.

Enjoying shopping!

Sincerely Yours
AutelDiag.co.uk Team
All rights are reserved by AutelDiag.co.uk website!