Cancellation Policy

1.You can get a full refund if you make cancellation within 8hours. Because usually we will ship out package within 8 hours, for get full refund, please send us a cancellation note via order center or email.

2.If your cancellation made after 8hours, please contact our customer service first, you can easily get touch with our customer service via email or any online contact method like skype, whatsApp or online chat. If customer service confirm your order have not been ship out, you can get a full refund

3. If your order has been proceed but have not get out of China (including HongKong area), you can still cancel our order but you have to pay for the cancellation fee. (Detail fee please consult customer service for you order)

4. If the order already out of China, the order can not be cancelled. If you want cancel it, you need to send it back to China after you receive the package and you will need to undertaken the return fee, including the return shipping fee and the return customs Tax. Note: Whatever where the parcel was shipped from, it is needed to return to China.

Any other problem, please kindly contact us via Sales@AutelDiag.co.uk